@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,400;0,9..40,700;1,9..40,400&display=swap');

:root {
  --brand: #0F7A6C;
  --brand-hover: #0A6058;
  --brand-active: #085049;
  --dark-bg: #3A3A3B;
  --light-bg: #F6F6F6;
  --surface: #FFFFFF;

  --action: #0EA5E9;
  --action-hover: #38BDF8;
  --action-active: #0284C7;
  --success: #34C759;
  --success-hover: #30D158;
  --success-active: #28A745;
  --error: #FF3B30;
  --error-hover: #FF453A;
  --error-active: #D70015;
  --warning: #FF9F0A;
  --warning-hover: #FFB340;
  --warning-active: #CC7A00;

  --text-primary: #000000;
  --text-secondary: #525252;
  --text-tertiary: #6B6B6B;
  --text-placeholder: #A3A3A3;

  --border: #C4C4C4;
  --border-hover: #A3A3A3;
  --divider: #EEEEEE;

  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 20px;
  --radius-pill: 999px;

  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-6: 24px;
  --space-8: 32px;
  --space-12: 48px;
  --space-16: 64px;
  --space-24: 96px;

  --dur-instant: 100ms;
  --dur-micro: 150ms;
  --dur-short: 250ms;
  --dur-medium: 350ms;
  --dur-long: 500ms;

  --shadow-card: 0 4px 24px rgba(0,0,0,0.08);
  --shadow-card-hover: 0 8px 32px rgba(0,0,0,0.12);
  --shadow-modal: 0 24px 64px rgba(0,0,0,0.16);
  --shadow-toast: 0 8px 24px rgba(0,0,0,0.16);
  --shadow-dropdown: 0 8px 32px rgba(0,0,0,0.08);
}

*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html { font-size: 16px; }

body {
  font-family: 'DM Sans', system-ui, sans-serif;
  font-size: 16px;
  line-height: 1.4;
  color: var(--text-primary);
  background: var(--surface);
  -webkit-font-smoothing: antialiased;
}

/* ─── TYPOGRAPHY ─────────────────────────────────────────────── */

h1, .h1 { font-size: 40px; font-weight: 700; line-height: 1.1; letter-spacing: -0.02em; }
h2, .h2 { font-size: 32px; font-weight: 700; line-height: 1.15; letter-spacing: -0.01em; }
h3, .h3 { font-size: 24px; font-weight: 700; line-height: 1.25; letter-spacing: -0.01em; }
h4, .h4 { font-size: 18px; font-weight: 700; line-height: 1.3; }
.body-lg { font-size: 18px; font-weight: 400; line-height: 1.4; }
p, .body { font-size: 16px; font-weight: 400; line-height: 1.4; }
.caption { font-size: 13px; font-weight: 400; line-height: 1.5; letter-spacing: -0.01em; }
.label-text {
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
  letter-spacing: -0.08em;
  text-transform: uppercase;
}

.text-secondary { color: var(--text-secondary); }
.text-tertiary  { color: var(--text-tertiary); }
.text-placeholder { color: var(--text-placeholder); }

/* ─── LAYOUT ──────────────────────────────────────────────────── */

.container {
  width: 100%;
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 80px;
}

@media (max-width: 900px) {
  .container { padding: 0 40px; }
}
@media (max-width: 600px) {
  .container { padding: 0 20px; }
}

/* ─── BUTTONS ─────────────────────────────────────────────────── */

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  min-height: 44px;
  padding: 10px 20px;
  border: none;
  border-radius: var(--radius-pill);
  font-family: inherit;
  font-size: 16px;
  font-weight: 700;
  line-height: 1;
  cursor: pointer;
  text-decoration: none;
  white-space: nowrap;
  transition: background-color var(--dur-micro) ease-out,
              border-color var(--dur-micro) ease-out,
              color var(--dur-micro) ease-out;
}

.btn:focus-visible {
  outline: 2px solid var(--brand);
  outline-offset: 2px;
}

.btn:disabled {
  opacity: 0.45;
  cursor: not-allowed;
  pointer-events: none;
}

.btn-primary {
  background: var(--action);
  color: #fff;
}
.btn-primary:hover  { background: var(--action-hover); }
.btn-primary:active { background: var(--action-active); }

.btn-secondary {
  background: var(--surface);
  color: var(--text-primary);
  border: 1px solid var(--border);
}
.btn-secondary:hover  { background: var(--light-bg); border-color: var(--border-hover); }
.btn-secondary:active { background: #EEEEEE; border-color: var(--border-hover); }

.btn-brand {
  background: transparent;
  color: var(--text-primary);
  border: 1.5px solid var(--brand);
}
.btn-brand:hover  { border-color: var(--brand-hover); }
.btn-brand:active { border-color: var(--brand-active); }

.btn-destructive {
  background: var(--error);
  color: #fff;
}
.btn-destructive:hover  { background: var(--error-hover); }
.btn-destructive:active { background: var(--error-active); }

.btn-sm { min-height: 36px; padding: 7px 14px; font-size: 14px; }
.btn-icon {
  min-width: 44px;
  min-height: 44px;
  padding: 0;
  width: 44px;
  height: 44px;
  border-radius: var(--radius-pill);
  background: transparent;
  border: none;
  color: var(--text-tertiary);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: color var(--dur-micro) ease-out, background var(--dur-micro) ease-out;
}
.btn-icon:hover { color: var(--text-primary); background: var(--light-bg); }
.btn-icon:focus-visible { outline: 2px solid var(--brand); outline-offset: 2px; }

/* ─── INPUTS ──────────────────────────────────────────────────── */

.field {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.field-label {
  font-size: 13px;
  font-weight: 400;
  line-height: 1.5;
  color: var(--text-primary);
}

.field-required {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: -0.08em;
  color: var(--error);
  margin-left: 6px;
}

.input {
  width: 100%;
  min-height: 44px;
  padding: 10px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface);
  font-family: inherit;
  font-size: 16px;
  font-weight: 400;
  color: var(--text-primary);
  appearance: none;
  -webkit-appearance: none;
  transition: border-color var(--dur-micro) ease-out,
              box-shadow var(--dur-micro) ease-out;
}

.input::placeholder { color: var(--text-placeholder); }

.input:focus {
  outline: none;
  border: 2px solid var(--brand);
  box-shadow: 0 0 0 2px rgba(15, 122, 108, 0.15);
}

.input.error {
  border: 2px solid var(--error);
}

.input:disabled { opacity: 0.45; cursor: not-allowed; }

textarea.input {
  min-height: 120px;
  resize: vertical;
  line-height: 1.5;
}

.input-wrapper {
  position: relative;
}

.input-wrapper .input { padding-left: 40px; }
.input-wrapper .input-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-placeholder);
  pointer-events: none;
  display: flex;
  align-items: center;
}

.select-wrapper {
  position: relative;
}
.select-wrapper .input { padding-right: 40px; cursor: pointer; }
.select-wrapper .select-chevron {
  position: absolute;
  right: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-tertiary);
  pointer-events: none;
  display: flex;
  align-items: center;
}

.field-helper {
  font-size: 13px;
  color: var(--text-placeholder);
  margin-top: var(--space-1);
}

.field-error {
  font-size: 13px;
  color: var(--error);
  margin-top: var(--space-1);
  display: flex;
  align-items: center;
  gap: 4px;
}

/* ─── CARDS ───────────────────────────────────────────────────── */

.card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  transition: border-color var(--dur-micro) ease-out;
}

.card:hover { border-color: var(--border-hover); }

.card-elevated {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  box-shadow: var(--shadow-card);
  transition: box-shadow var(--dur-micro) ease-out;
}

.card-elevated:hover { box-shadow: var(--shadow-card-hover); }

.card-dark {
  background: var(--dark-bg);
  border: 1px solid #4A4A4B;
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  color: #fff;
  transition: border-color var(--dur-micro) ease-out;
}
.card-dark:hover { border-color: var(--text-tertiary); }

/* ─── BADGES ──────────────────────────────────────────────────── */

.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: var(--radius-sm);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: -0.04em;
  white-space: nowrap;
}

.badge-new      { background: #EFF6FF; color: #1D4ED8; }
.badge-review   { background: #FFF7ED; color: #C2410C; }
.badge-closed   { background: #F0FDF4; color: #166534; }

.badge-low      { background: var(--light-bg); color: var(--text-tertiary); }
.badge-medium   { background: #FFF7ED; color: #C2410C; }
.badge-high     { background: #FEF2F2; color: #991B1B; }

.badge-cat {
  background: rgba(15, 122, 108, 0.1);
  color: var(--brand);
}

/* ─── ALERTS ──────────────────────────────────────────────────── */

.alert {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  width: 100%;
  padding: var(--space-4) 20px;
  border-radius: var(--radius-md);
  border-left: 4px solid;
}

.alert-info    { border-color: var(--action);  background: #F0F9FF; border: 1px solid rgba(14,165,233,0.3); border-left: 4px solid var(--action); }
.alert-success { border-color: var(--success); background: #F0FDF4; border: 1px solid rgba(52,199,89,0.3);  border-left: 4px solid var(--success); }
.alert-warning { border-color: var(--warning); background: #FFFBEB; border: 1px solid rgba(255,159,10,0.3); border-left: 4px solid var(--warning); }
.alert-error   { border-color: var(--error);   background: #FEF2F2; border: 1px solid rgba(255,59,48,0.3);  border-left: 4px solid var(--error); }

.alert-icon { flex-shrink: 0; margin-top: 1px; }
.alert-body { flex: 1; }
.alert-title { font-size: 14px; font-weight: 700; color: var(--text-primary); }
.alert-message { font-size: 14px; color: var(--text-secondary); margin-top: 2px; }

/* ─── TOASTS ──────────────────────────────────────────────────── */

#toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 9999;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  pointer-events: none;
}

.toast {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 14px 20px;
  background: var(--dark-bg);
  color: #fff;
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-toast);
  max-width: 420px;
  pointer-events: all;
  animation: toast-in var(--dur-short) ease-out;
}

.toast.out { animation: toast-out var(--dur-short) ease-in forwards; }

.toast-message { font-size: 14px; flex: 1; }

@keyframes toast-in {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: translateY(0); }
}
@keyframes toast-out {
  from { opacity: 1; transform: translateY(0); }
  to   { opacity: 0; transform: translateY(12px); }
}

/* ─── MODALS ──────────────────────────────────────────────────── */

.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.45);
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-6);
  animation: overlay-in var(--dur-short) ease-out;
}

.modal-overlay.closing { animation: overlay-out var(--dur-short) ease-in forwards; }

@keyframes overlay-in  { from { opacity: 0; } to { opacity: 1; } }
@keyframes overlay-out { from { opacity: 1; } to { opacity: 0; } }

.modal {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-8);
  max-width: 480px;
  width: 100%;
  box-shadow: var(--shadow-modal);
  position: relative;
  animation: modal-in var(--dur-medium) ease-out;
}

.modal.closing { animation: modal-out var(--dur-short) ease-in forwards; }

@keyframes modal-in  { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: translateY(0); } }
@keyframes modal-out { from { opacity: 1; transform: translateY(0); } to { opacity: 0; transform: translateY(8px); } }

.modal-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-4);
  padding-bottom: var(--space-4);
  border-bottom: 1px solid var(--divider);
  margin-bottom: var(--space-6);
}

.modal-title { font-size: 24px; font-weight: 700; }

.modal-body { font-size: 16px; color: var(--text-secondary); }

.modal-footer {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: var(--space-3);
  padding-top: var(--space-6);
  margin-top: var(--space-6);
  border-top: 1px solid var(--divider);
}

/* ─── PROGRESS BAR ────────────────────────────────────────────── */

.progress-bar {
  width: 100%;
  height: 4px;
  background: var(--divider);
  border-radius: var(--radius-pill);
  overflow: hidden;
}

.progress-fill {
  height: 100%;
  background: var(--brand);
  border-radius: var(--radius-pill);
  transition: width var(--dur-medium) linear;
}

/* ─── DIVIDER ─────────────────────────────────────────────────── */

.divider {
  height: 1px;
  background: var(--divider);
  border: none;
}

/* ─── TABLES ──────────────────────────────────────────────────── */

.table-wrapper {
  width: 100%;
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}

thead th {
  padding: 10px 16px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: -0.04em;
  color: var(--text-tertiary);
  border-bottom: 1px solid var(--divider);
  white-space: nowrap;
}

tbody tr {
  border-bottom: 1px solid var(--divider);
  cursor: pointer;
  transition: background var(--dur-instant) ease-out;
}

tbody tr:last-child { border-bottom: none; }
tbody tr:hover { background: var(--light-bg); }

tbody td {
  padding: 12px 16px;
  vertical-align: middle;
}

/* ─── EMPTY STATES ────────────────────────────────────────────── */

.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: var(--space-12) var(--space-6);
  min-height: 400px;
}

.empty-state-icon {
  color: var(--border);
  margin-bottom: var(--space-4);
}

.empty-state-title {
  font-size: 24px;
  font-weight: 700;
  color: var(--text-primary);
  max-width: 320px;
  margin-bottom: var(--space-2);
}

.empty-state-body {
  font-size: 16px;
  color: var(--text-secondary);
  max-width: 360px;
  margin-bottom: var(--space-6);
}

/* ─── EVENT LOG ───────────────────────────────────────────────── */

.event-log {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.event-item {
  display: flex;
  gap: var(--space-4);
  position: relative;
  padding-bottom: var(--space-6);
}

.event-item:last-child { padding-bottom: 0; }

.event-item:not(:last-child)::before {
  content: '';
  position: absolute;
  left: 19px;
  top: 40px;
  bottom: 0;
  width: 2px;
  background: var(--divider);
}

.event-icon-wrap {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  border-radius: var(--radius-pill);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1;
}

.event-icon-submission { background: rgba(15,122,108,0.1); color: var(--brand); }
.event-icon-auto_triage { background: #EFF6FF; color: #1D4ED8; }
.event-icon-claim       { background: #F0FDF4; color: #166534; }
.event-icon-reassign    { background: #FFF7ED; color: #C2410C; }
.event-icon-note        { background: var(--light-bg); color: var(--text-tertiary); }
.event-icon-close       { background: #F0FDF4; color: #166534; }

.event-content { flex: 1; min-width: 0; }
.event-meta { display: flex; align-items: baseline; gap: var(--space-2); margin-bottom: 4px; }
.event-type { font-size: 14px; font-weight: 700; }
.event-time { font-size: 13px; color: var(--text-placeholder); }
.event-body { font-size: 14px; color: var(--text-secondary); }
.event-body strong { color: var(--text-primary); }

/* ─── BT PORTAL ───────────────────────────────────────────────── */

.bt-shell {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.bt-nav {
  position: sticky;
  top: 0;
  z-index: 100;
  height: 72px;
  background: rgba(255,255,255,0.82);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
  border-bottom: 1px solid rgba(196,196,196,0.04);
  display: flex;
  align-items: center;
}

.bt-nav-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  width: 100%;
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 80px;
  gap: var(--space-8);
}

@media (max-width: 900px) { .bt-nav-inner { padding: 0 40px; } }
@media (max-width: 600px) { .bt-nav-inner { padding: 0 20px; } }

.bt-nav-logo { display: flex; align-items: center; }
.bt-nav-logo img { height: 32px; width: auto; }

.bt-nav-links {
  display: flex;
  align-items: center;
  gap: var(--space-6);
  list-style: none;
}

.bt-nav-links a {
  text-decoration: none;
  font-size: 16px;
  color: rgba(0,0,0,0.82);
  transition: color var(--dur-instant) ease-out;
  cursor: pointer;
}

.bt-nav-links a:hover,
.bt-nav-links a.active { color: rgba(0,0,0,1); }

.bt-main {
  flex: 1;
  padding: var(--space-12) 80px;
  max-width: 1200px;
  width: 100%;
  margin: 0 auto;
}

@media (max-width: 900px) { .bt-main { padding: var(--space-8) 40px; } }
@media (max-width: 600px) { .bt-main { padding: var(--space-8) 20px; } }

/* ─── ADMIN PORTAL ────────────────────────────────────────────── */

.admin-shell {
  min-height: 100vh;
  display: flex;
}

.admin-sidebar {
  width: 240px;
  flex-shrink: 0;
  background: var(--dark-bg);
  display: flex;
  flex-direction: column;
  padding: var(--space-6) 0;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
}

.admin-sidebar-logo {
  padding: 0 var(--space-6) var(--space-6);
  border-bottom: 1px solid rgba(255,255,255,0.08);
  margin-bottom: var(--space-4);
}

.admin-sidebar-logo img { height: 28px; width: auto; }

.admin-nav {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 0 var(--space-3);
}

.admin-nav-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 10px var(--space-3);
  border-radius: var(--radius-md);
  color: rgba(255,255,255,0.65);
  font-size: 15px;
  font-weight: 400;
  text-decoration: none;
  cursor: pointer;
  transition: background var(--dur-instant) ease-out, color var(--dur-instant) ease-out;
  border: none;
  background: none;
  width: 100%;
  text-align: left;
}

.admin-nav-item:hover { background: rgba(255,255,255,0.06); color: #fff; }
.admin-nav-item.active { background: rgba(255,255,255,0.1); color: #fff; }
.admin-nav-item:focus-visible { outline: 2px solid var(--brand); outline-offset: 2px; }

.admin-nav-divider {
  height: 1px;
  background: rgba(255,255,255,0.08);
  margin: var(--space-3) 0;
}

.admin-nav-signout {
  color: rgba(255,255,255,0.4);
}

.admin-nav-signout:hover { color: var(--error-hover); background: rgba(255,59,48,0.08); }

.admin-main {
  flex: 1;
  min-width: 0;
  padding: var(--space-8);
  overflow-y: auto;
  max-height: 100vh;
}

.admin-page-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-4);
  margin-bottom: var(--space-8);
}

.admin-page-title { font-size: 32px; font-weight: 700; }
.admin-page-subtitle { font-size: 16px; color: var(--text-tertiary); margin-top: 4px; }

/* ─── FILTER BAR ──────────────────────────────────────────────── */

.filter-bar {
  display: flex;
  gap: var(--space-3);
  flex-wrap: wrap;
  margin-bottom: var(--space-6);
  align-items: center;
}

.filter-bar .input-wrapper { flex: 1; min-width: 200px; }
.filter-bar .select-wrapper { min-width: 140px; }

/* ─── TICKET META GRID ────────────────────────────────────────── */

.ticket-meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: var(--space-4);
  padding: var(--space-6);
  background: var(--light-bg);
  border-radius: var(--radius-lg);
  margin-bottom: var(--space-6);
}

.ticket-meta-item {}
.ticket-meta-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: -0.04em;
  color: var(--text-placeholder);
  margin-bottom: 4px;
}
.ticket-meta-value { font-size: 15px; color: var(--text-primary); }

/* ─── DASHBOARD STAT CARDS ────────────────────────────────────── */

.stat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: var(--space-4);
  margin-bottom: var(--space-8);
}

.stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
}

.stat-value {
  font-size: 40px;
  font-weight: 700;
  line-height: 1;
  margin-bottom: var(--space-1);
}

.stat-label {
  font-size: 13px;
  color: var(--text-tertiary);
}

/* ─── TREND TABLE ─────────────────────────────────────────────── */

.trend-row-high { background: #FEF2F2; }
.trend-bar-wrap { background: var(--divider); border-radius: var(--radius-pill); height: 6px; width: 100%; }
.trend-bar-fill { background: var(--brand); height: 6px; border-radius: var(--radius-pill); }

/* ─── LOGIN PAGE ──────────────────────────────────────────────── */

.login-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-6);
  background: var(--surface);
}

.login-card {
  width: 100%;
  max-width: 400px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-8);
  box-shadow: var(--shadow-card);
}

.login-logo {
  display: flex;
  justify-content: center;
  margin-bottom: var(--space-8);
}

.login-logo img { height: 36px; }

.login-title {
  font-size: 24px;
  font-weight: 700;
  text-align: center;
  margin-bottom: var(--space-2);
}

.login-subtitle {
  font-size: 15px;
  color: var(--text-secondary);
  text-align: center;
  margin-bottom: var(--space-8);
}

.login-form { display: flex; flex-direction: column; gap: var(--space-4); }

/* ─── SUBMISSION FORM ─────────────────────────────────────────── */

.submission-form {
  max-width: 600px;
  display: flex;
  flex-direction: column;
  gap: var(--space-6);
}

.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-4);
}

@media (max-width: 600px) {
  .form-row { grid-template-columns: 1fr; }
}

/* ─── OTP DISPLAY ─────────────────────────────────────────────── */

.otp-display {
  background: rgba(15,122,108,0.06);
  border: 2px solid var(--brand);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  text-align: center;
}

.otp-code {
  font-size: 40px;
  font-weight: 700;
  letter-spacing: 0.15em;
  color: var(--brand);
  margin: var(--space-3) 0;
  font-family: 'Courier New', monospace;
}

/* ─── SUBMISSION HISTORY ITEM ─────────────────────────────────── */

.submission-item {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-6);
  border-radius: var(--radius-lg);
  border: 1px solid var(--border);
  cursor: pointer;
  transition: border-color var(--dur-micro) ease-out, background var(--dur-micro) ease-out;
  margin-bottom: var(--space-3);
}

.submission-item:hover { border-color: var(--border-hover); background: var(--light-bg); }
.submission-item-info { flex: 1; min-width: 0; }
.submission-item-title { font-size: 15px; font-weight: 700; }
.submission-item-meta { font-size: 13px; color: var(--text-tertiary); margin-top: 2px; }
.submission-item-arrow { color: var(--text-placeholder); }

/* ─── CONFIRMATION ────────────────────────────────────────────── */

.confirm-page {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  min-height: 60vh;
  gap: var(--space-4);
}

.confirm-icon {
  width: 72px;
  height: 72px;
  border-radius: var(--radius-pill);
  background: rgba(15,122,108,0.1);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--brand);
  margin-bottom: var(--space-4);
}

/* ─── ATTACHMENT ──────────────────────────────────────────────── */

.file-drop {
  border: 2px dashed var(--border);
  border-radius: var(--radius-md);
  padding: var(--space-6);
  text-align: center;
  cursor: pointer;
  transition: border-color var(--dur-micro) ease-out, background var(--dur-micro) ease-out;
}

.file-drop:hover { border-color: var(--brand); background: rgba(15,122,108,0.04); }
.file-drop.has-file { border-color: var(--brand); background: rgba(15,122,108,0.04); }
.file-drop input { display: none; }

/* ─── BACK BUTTON ─────────────────────────────────────────────── */

.back-btn {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  font-size: 14px;
  color: var(--text-tertiary);
  cursor: pointer;
  background: none;
  border: none;
  padding: 0;
  margin-bottom: var(--space-6);
  transition: color var(--dur-micro) ease-out;
}

.back-btn:hover { color: var(--text-primary); }
.back-btn:focus-visible { outline: 2px solid var(--brand); outline-offset: 2px; border-radius: 4px; }

/* ─── UTILITIES ───────────────────────────────────────────────── */

.hidden { display: none !important; }
.flex   { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-2 { gap: var(--space-2); }
.gap-3 { gap: var(--space-3); }
.gap-4 { gap: var(--space-4); }
.gap-6 { gap: var(--space-6); }
.mt-2 { margin-top: var(--space-2); }
.mt-4 { margin-top: var(--space-4); }
.mt-6 { margin-top: var(--space-6); }
.mb-4 { margin-bottom: var(--space-4); }
.mb-6 { margin-bottom: var(--space-6); }
.mb-8 { margin-bottom: var(--space-8); }
.w-full { width: 100%; }
.text-center { text-align: center; }
.font-bold { font-weight: 700; }
.truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ─── REDUCED MOTION ──────────────────────────────────────────── */

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.001ms !important;
    transition-duration: 0.001ms !important;
  }
}